Frequently Asked Questions
Location & Scheduling
Where are you located today?
Check out our schedule and locations page!
Do I need to make an appointment, or can I just walk in?
No appointments needed; first come, first served!
What happens if it rains? Do you cancel outdoor clinics?
We will operate in the rain as long as we feel that our staff and clients can remain safe. We usually have at least one indoor option available to us at all times in case we have to make last minute adjustments. We encourage clients to check the website or to call us prior to coming to a clinic that may be affected by the rain.
How long is the typical wait time at a pop-up event?
Wait times vary depending on the day and the location of a particular pop-up. We have instituted a buzzer system to ensure that you maintain your place in line and are tended to in a timely manner.
Services & Pricing
What are your package prices for puppies/kittens vs. adult dogs/cats?
Check out our Vaccinations page to learn more!
Can I get a 3-year Rabies shot, or do you only offer 1-year?
At this time we offer the 1-year Rabies Vaccine
Do you offer heartworm testing and prevention on-site?
Yes! Heartworm testing and Parasite Prevention is very crucial for maintaining your pet’s health!
Do you provide microchipping? If so, is registration included?
Yes, we provide microchipping; Registration is not included.
Do you offer flea/tick medication, and can I buy it without an exam?
Yes, we must have a current and accurate weight of your pet on file in order for parasite prevention to be purchased.
Records & Requirements
How do I get a copy of my pet’s vaccine records for boarding or grooming?
Records are emailed to you directly within 24 hours of completing your visit. If not received, you may call us directly at 832-281-0559 or email us at info@cityvax.com to request vaccine records.
Do I need to bring my pet's previous medical records with me?
Previous medical records can be helpful in determining what vaccinations your pet needs. However, they are not required.
What forms of payment do you accept?
On our page “What to expect” you’ll find that we accept MASTERCARD, VISA, AMEX, DISCOVER, DEBIT, APPLE PAY, and CASH.
Can you send my records directly to my apartment complex or boarding facility?
Yes, this can be done upon a request.
Pet Health & Safety
Is my pet too young (or too old) for vaccinations?
Puppies and kittens can safely receive vaccines as early as 6 weeks of age.
My pet has had a reaction to shots before; can they still be vaccinated at CityVAX?
If a pet has a history of an adverse reaction to a vaccine, we offer the option to receive an injectable antihistamine 10-15 minutes prior to the administration of the vaccine(s).
What should I expect after the visit? (e.g., Is it normal for my dog to be sleepy?)
Lethargy is very common post-vaccination. However, you will be emailed a list of all possible post-vaccination signs and symptoms.
How should I restrain my pet?
All cats should be in a carrier; all dogs should be on a leash, or in a carrier for small dogs.
Business Model
Why are your prices so much lower than a traditional vet?
Our goal is to make pet care affordable. By focusing on essential vaccinations and prevention while operating as a mobile service, we’re able to keep our costs low and pass those savings on to you while still providing safe, high quality care to your pet.
Do you perform surgeries like spay/neuter at your mobile locations?
We do not currently perform surgeries.
If my pet is sick, can you treat them at the pop-up?
No, we recommend that you contact a full service veterinary facility of your choice if there’s a need for.
